Technical Writer for Pharmacy Benefits Management (PBM)
Long Island RFP is a leading New York-based company dedicated to helping businesses secure government contracts. With over 60 years of combined industry experience, we are experts in RFP responses, proposal writing, and government contracting. Our team has a proven track record of success with government RFPs and proposals nationwide, collaborating with federal, state, and local government agencies to deliver outstanding results. We take pride in our commitment to excellence, innovation, and integrity in all our endeavors.
Job Title: Technical Writer – Pharmacy Benefits Management (PBM)
Job Description:
We are seeking a skilled and detail-oriented Technical Writer to join our team, with knowledge in medical writing, general pharmaceutical writing, or Pharmacy Benefits Management, and have a general understanding of the healthcare industry. The ideal candidate will be responsible for creating internal documentation that is clear, concise, and comprehensive. This documentation ensures that all internal materials meet regulatory standards, enabling our client to provide value to both internal and external clients. This role requires exceptional writing skills and the ability to collaborate effectively with various stakeholders in the insurance realm.
Key Responsibilities:
- Documentation Development:
- Create, edit, and maintain high-quality technical documentation, including user manuals, policy documents, operational procedures, and training materials related to PBM services.
- Develop, produce, and maintain a variety of complex business and user documents, ensuring they are user-friendly and accessible.
- Create strong content that fulfills client and company standards, as well as audience goals, by aligning documentation with user needs and expectations.
- Collaboration:
- Work closely with Subject Matter Experts (SMEs), product managers, and compliance teams to gather necessary information and insights for documentation.
- Collaborate with internal teams to understand and create technical operating process documents that reflect current practices and standards.
- Facilitate reviews and revisions of documentation with key stakeholders to ensure accuracy, clarity, and relevance.
- Project Management:
- Manage multiple documentation projects simultaneously, ensuring timely completion and adherence to project timelines.
- Coordinate with management personnel to ensure accuracy and completeness of documentation.
- Organize and coordinate meetings to discuss documentation needs, gather feedback, and ensure alignment among all stakeholders.
- Quality Assurance:
- Ensure all documentation is consistent in style, tone, and terminology, adhering to the company’s branding guidelines and regulatory requirements.
- Execute document quality assurance processes to tailor documentation aligned with established standards and meet client expectations.
- Conduct thorough reviews of documentation to identify areas for improvement, implement changes as necessary, and ensure content is up-to-date and relevant.
- Analyze current content and make improvements as needed, identifying gaps or inconsistencies in existing materials.
- Content Management:
- Utilize company-standardized templates when applicable to maintain consistency across all documentation.
- Develop and maintain a documentation repository that allows for easy access and retrieval of materials by team members and stakeholders.
Ideal Candidate Profile:
The ideal candidate will possess the following qualifications and skills:
- Industry Knowledge:
- Understanding of pharmacy and healthcare industry: Familiarity with PBM processes, policies, and regulatory requirements is essential.
- Certification, formal training, experience, or demonstrated competency in pharmacy benefits management operating policies and procedures.
- Technical Writing Experience:
- A minimum of 3 years of pharmacy benefits management operations documentation experience is REQUIRED.
- Relevant experience with technical writing and previous PBM document development, including the creation of user manuals, policy documents, and operational procedures.
- Proven ability to create clear and concise documentation tailored to various audiences, ensuring comprehension and usability.
- Communication Skills:
- Excellent oral and written communication skills, including the ability to communicate effectively with internal and external parties.
- Strong interpersonal skills to facilitate collaboration with SMEs, management, and other stakeholders.
- Organizational Skills:
- Excellent organizational abilities and attention to detail, with a commitment to producing high-quality deliverables that meet deadlines.
- Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
- Technical Proficiency:
- Proficiency in documentation tools and software (e.g., Microsoft Office, Adobe Acrobat, documentation management systems).
- Familiarity with content management systems and collaboration tools (e.g., SharePoint, Confluence).
- Strong editing and formatting experience with a high degree of attention to quality, details, and correctness.
- Education:
- A BS/BA degree in English, Communications, Technical Writing, or a related field is preferred. Additional certifications in technical writing or related disciplines are a plus.
Work Environment:
This is a contract position with a flexible schedule, allowing you to work remotely from anywhere in the United States. While some evening and weekend work may be required to meet deadlines, we strive to promote a healthy work-life balance. The work environment is collaborative and supportive, fostering open communication and teamwork among all members.
Benefits:
- Flexible work schedule
- Remote work environment with the ability to work from home
- Opportunities for professional development and training
- Potential for future contracts based on performance and project needs
- Collaborative and supportive company culture focused on growth, success, and innovation
- Access to company resources and tools to enhance your work efficiency
Application Process:
To apply for this position, please submit your resume, a cover letter detailing your relevant experience, and samples of your writing that demonstrate your expertise in technical documentation. We encourage candidates with diverse backgrounds and experiences to apply, even if they do not meet every qualification listed.
Join Us:
At Long Island RFP, we value diversity and inclusion and are committed to creating a welcoming environment for all team members. If you are passionate about making a difference through effective technical writing and have the skills to contribute to our mission, we would love to hear from you!
Job Type: Contract
Pay: $65.00 – $75.00 per hour