Content Manager, Carrum

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We’re seeking a Content Manager & Copywriter to help elevate our B2B2C marketing efforts, support client campaigns, and contribute to a wide range of strategic content initiatives. This role is critical to the success of our marketing strategy and overall growth.

Reporting to the Director of Content Strategy and Operations, you’ll create and manage compelling content that drives awareness, enrollment, and engagement among our prospective and active members, HR and communications teams, and ecosystem partners. You’ll also design and organize assets within our digital asset management (DAM) platform, ensuring content is easy to access, consistent, and on-brand across all channels.

You’ll never be bored—this role touches a wide variety of content, campaigns, and assets, from educational materials and email sequences to partner toolkits, landing pages, and more. Every day brings new challenges and opportunities to create meaningful, high-impact work. You’ve hustled, you’ve written, you’ve built—and you thrive in the fast pace of a high-growth startup.

The salary range for this role is $100,000 – $120,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will…

• Conceptualize, write, and edit engaging member/B2C messaging that upholds the Carrum Health brand voice and tone across email, push notifications, articles, one-pagers, and other formats as needed.
• Create both short- and long-form content that creates awareness, inspires, educates, and drives action across all of our key audiences—including members, HR and benefits leaders, and healthcare partners.
• Manage and organize marketing collateral within our brand portal and backend platform used to support a scalable graphic solution.
• Regularly collaborate with cross-functional partners to support and deploy best-in-class marketing messaging and communications.

We’re excited about you because…

• You bring a minimum of 6+ years in copywriting, copyediting, design, marketing, and communications creating assets such as blog posts, web copy, email campaigns, case studies, etc.
• Experience working within a Digital Asset Management (DAM) platform, including organizing, tagging, and maintaining content libraries to ensure assets are easily accessible, up-to-date, and on-brand.
• We hope to see from you:
  • Solid communication and collaboration skills and desire to work cross functionally
  • A desire to create, execute, and adjust plans as needed to support our marketing campaigns, strategies, tactics, and efforts across the board
  • Strong problem-solving abilities and creative thinking
• Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.
• Bachelor’s degree
• Strong portfolio of both short and long form content
• Excellent writing and ability to express complex terms in simplified manner
• Experience with InDesign and experience in the healthcare space is a plus

Why you’ll love working with us…

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.