Technical Writer, Wordly – $60K – $100K/year




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We are seeking a highly motivated and detail-oriented Technical Writer to create and maintain comprehensive documentation for our Wordly AI interpretation platform. You will play a crucial role in empowering our users, including event organizers, interpreters, and attendees, to effectively utilize our innovative technology. This is a full-time position reporting to the Head of Customer Success.

Responsibilities:

  • Create and maintain user-friendly documentation: Develop a range of materials, including user guides, tutorials, FAQs, knowledge base articles, release notes, and online help content.
  • Collaborate with cross-functional teams: Work closely with product managers, engineers, support, and marketing teams to gather information, understand product features, and ensure accuracy and consistency of documentation.
  • Understand our users: Develop a deep understanding of our target audience and their needs to create documentation that is clear, concise, and easy to understand. Tailor content to different user personas.
  • Ensure accuracy and quality: Proofread and edit all documentation for grammar, style, and accuracy. Maintain a consistent style guide and ensure adherence to it.
  • Keep documentation up-to-date: Regularly review and update existing documentation to reflect new features, enhancements, and bug fixes. Establish a process for managing documentation updates.
  • Explore and implement new documentation tools and technologies: Stay current with industry best practices and explore new tools and technologies to improve the efficiency and effectiveness of our documentation process. Suggest and implement improvements.
  • Contribute to knowledge management: Help build and maintain a robust knowledge base to empower users to self-serve and find answers quickly.

Qualifications:

  • Bachelor’s degree in English, Journalism, Technical Communication, or a related field.
  • 3+ years of experience as a Technical Writer, preferably in the software industry. Experience with SaaS products is required. Experience with API documentation is a plus.
  • Excellent writing and communication skills: Ability to explain complex technical concepts in a clear, concise, and engaging manner.
  • Strong attention to detail and a commitment to accuracy.
  • Proficiency in using documentation tools: Experience with Markdown is a must. Other documentation tools are a plus.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Experience with agile development methodologies is a plus.
  • Familiarity with AI, machine learning, or translation technology is a plus.
  • Experience with video tutorials or other multimedia content creation is a plus.

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