Technical Writer, Smart IT Frame LLC




Job Title: Technical Writer

Location: Remote (USA)

Contract

 

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

 

Job Qualifications:

  • To be considered for this role, candidates must have 7+ years of experience in technical writing and demonstrate the following essential qualifications:
  • Exceptional writing skills and an in-depth understanding of technical writing principles.
  • Solid understanding of Generative AI principles and their practical application in prompt engineering, model evaluation, and ethical considerations for content creation.
  • Strong technical aptitude to comprehend and simplify complex networking technologies, with a proven ability to quickly learn and adapt to new advancements.

 

Job Responsibilities:

  • Use in-house AI tools to make complex product concepts, workflows, and tasks easily comprehensible and appealing to diverse audiences – from end users to network administrators to developers.
  • Drive a unified content strategy. Establish standardized release processes, content development best practices, and delivery and feedback mechanisms in the team.
  • Serve as the voice of the user, using AI-driven content analytics to provide valuable feedback to engineering, product management, and technical marketing teams.
  • Identify the significantly complex information needs of target audiences, develop appropriate content plans, and manage the execution of those plans.
  • Perform resource workload assessment and balancing across projects.
  • Create high-quality technical content for complex product and solution deployment needs.
  • Take on special projects/stretch assignments outside the scope of regular tasks.
  • Contribute actively to integrating the latest Gen AI use cases in existing and new content workflows.
  • Demonstrate proven ability in team building and the mentoring of junior writers.

 

Top Skills:

  • Strong critical thinking and problem-solving skills, leveraging data and AI-driven insights to proactively address content gaps.
  • Excellent collaboration and teamwork skills, with proven ability to lead cross-functional teams and foster innovation.
  • Proficiency in content structures, CMS, source management, and governance to implement effective content strategies.
  • Familiarity with structured authoring environments (e.g., DITA, XML).

 

Apply today or share profiles at Gayathri.s@smartitframe.com

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