Technical Writer I, Jamf – $46,800 – $99,800/year

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

What you’ll do at Jamf:

The Technical Writer I will work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.

 

*Please include a writing sample or link to view your writing sample with your application*

 

What you will do at Jamf:

• Build a deep understanding of the Jamf products and their role in making customers successful
• Build a working understanding of all documentation sets, including their purpose, target audience, and overall content
• Build a working understanding of processes and procedures used throughout Engineering and Agile delivery teams
• Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users’ needs
• Work in conjunction with peer writers and an information architect to ensure content is usable, findable, and consistent with Jamf style guidelines
• Learn and use multiple content management systems and solutions to format, compile, and publish content
• Use Jira to capture and track work
• Use Confluence to record research findings and other applicable information
• Collaborate with technical writers on other Agile delivery teams to improve processes and practices related to Agile technical writing
• Onboard, educate, and mentor new technical writers as needed
• Continuously grow technical communication skills and knowledge of the company
• #LIRemote

What we are looking for: 

• Minimum of 1 years of experience as a technical writer or communicator in the software industry (Required)
• Ability to communicate effectively with all levels of the organization; colocated or working remotely (Required)
• Business level proficiency in English (Required)
• General experience with macOS and iOS platforms (Preferred)
• General experience in an Agile environment (Preferred)
• Working knowledge of DITA XML, and topic-based writing (Preferred)
• Experience with information technology, cloud or network security is a plus
• High School Diploma or GED (Required)
• 4 year / Bachelor’s Degree in Technical or Scientific Writing, English, or Technical Communications (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

 

#LI-Remote