Sr. Technical Writer – $85,000 – $100,000 a year

Location

Employment Type

Location Type

Department

Compensation

Position Description:

As a senior technical writer on the Product team, you will be responsible for creating and improving the PAR Engagement documentation, information architecture, and supplemental resources that our customers and customer-success engineers use when building and implementing solutions. You will support customers and third-party vendors integrating with PAR Engagement through developer documentation, product user guides, support knowledge base, community forums, and training materials. Your role will include updating, maintaining, enhancing, and coordinating our various user-assistance assets and information portals, as well as managing and moderating our interactive user Q&A communities. You will be joining a cross-functional team and collaborating with members of the Engineering, Product Management, and Customer Support teams. This is an excellent opportunity for a hands-on senior technical writer who is interested in creating product documentation that will have a great impact on both external and internal teams.

Position Location:

Remote, United States

Reports To:

Sr. Manager, Product Ops & Documentation

What We’re Looking For:

Requirements:

• 5-7 years of technical writing experience, with at least 1 year focused on publishing web or mobile API, SDK, and otherwise developer-focused documentation
• Assertiveness as an experienced leader who can effectively chase down information from subject matter experts (SMEs) as well as recommend and implement content-management tools, processes, and best practices
• At least 1 successful developer portal project and at least 1 public developer portal that can be shared in the portfolio or resume submission
• Basic understanding of computer programming fundamentals
• Excellent written and verbal communication skills
• Strong knowledge of technical writing best practices
• Advanced understanding of information architecture and content management
• Experience creating content for a variety of target audiences
• Passion for developing clear, concise, and accurate documentation deliverables

Additional skills:

• Familiarity with “docs-as-code” concepts (e.g., single-sourcing, content reuse, source control, and build automation)
• Experience with Jira, Confluence, Salesforce, GitHub, Stack Overflow, and markdown
• Knowledge of curriculum design, contextual help, and training materials (e.g., video tutorials)
• Understanding of Agile software-development processes and project-management methodologies
• Experience creating documentation for B2B enterprise software or marketing / customer engagement management software
• Experience with restaurant or retail point-of-sale (POS) systems
• Experience working as a cashier in an in-person retail or hospitality business (e.g., restaurant, grocery store, hotel)

Unleash your potential: What you will be doing and owning:

• Become an expert on the PAR Engagement products
• Identify and develop use cases for customers and partners
• Create conceptual, how-to, and reference topics for product documentation and user assistance
• Produce and maintain help topics that are published to customer-facing information portals
• Lead community-management efforts on Q&A platforms like Stack Overflow, moderating content and increasing participation and engagement
• Become an active contributor on both internal and external knowledge communities
• Chase down information from subject matter experts (SMEs)
• Ensure content is accurate and consistent across various information portals
• Lead the development, implementation, and integration of AI tooling on the various information portals
• Identify and close documentation gaps
• Develop samples and tutorials that supplement the product documentation
• Improve information architecture and documentation workflows/processes
• Collaborate with UX designers and developers to enhance the usability and accessibility of AI chatbots and portals
• Collaborate across teams to deliver the best content and communication strategies for PAR Engagement, both internally and externally
• Act as a liaison across various internal teams to ensure coordination and alignment

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Documentation Team (via MS Teams)
• Interview #4: Video interview with additional team members (via MS Teams)

Note: Candidates may be asked to submit 3-5 samples of work that they produced with their own writing before being considered for interviews with the hiring manager and team.