Social Media Manager
Where: This is a fully remote role from the United States
Type: Full time role
Required Working Time Zone: Pacific or Mountain Time
Founded 23 years ago, we’re a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.
To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.
Now, we’re on the lookout for a passionate Social Media Manager to work with a leading nonprofit organization within the travel and tourism industry! ️
Leverage your talent and enthusiasm for all things California—its stunning landscapes, vibrant cities, and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State
You are the client-facing leader of a team of Social Media Specialists, Engagement Specialists and Moderators who drive the day to day development and growth of this amazing new client’s online communities.
What You’ll Do
- Provide guidance on best practices that ensure efficiently crafted quality 1:1 engagement, including responses to questions, concerns, and brand love.
- Lead the team in executing proactive strategies, including identifying engagement opportunities, commenting on brand-relevant content to build the brand’s reputation and reach.
- Guide the team to deliver insightful quarterly social media reports and monthly updates. You will compile and share data internally on team performance, merchandise wins, and highlight opportunities to further develop services.
- Supervise day-to-day social media community management for multiple brands, overseeing communications with consumers, fans, and communities on behalf of the brand across social channels.
- Craft process documentation and training materials to educate team members regarding different brands and voices, how guidance comes to life on social, as well as our workflows and tool usage.
- Stay on the pulse of what’s new in social; is knowledgeable about social platform capabilities and offerings (including Facebook, Instagram, Threads, X, TikTok, and YouTube). Lead revisions to engagement tactics and recommendations to clients in response to platform or community developments.
- Lead the development and client presentation of social media performance reports in collaboration with the Strategy & Insights teams, including defining KPIs and making recommendations based on performance.
- Has a key role in scope conversations for client contract renewals or ad hoc client requests to ensure scopes are aligned with team processes and client needs.
- Assist PM in escalating Sprinklr issues and requesting improvements.
About You
Passionate and curious about social media, with an eye for trends and a love of internet culture.
Possesses excellent written and verbal communication skills, with flawless spelling, grammar, and proofreading.Creative and adept at crafting engaging copy based on the client’s brand and tone of voice.
Some cultural knowledge and interest in California, and the passion and drive to deepen your understanding of the California brand and product offering.
Conscientious about attention to detail with the ability to multitask, prioritize, and balance multiple projects effectively without missing deadlines.
Strong collaborator and team player who does not hesitate to support the team, department, agency, and clients. Able to build and nurture relationships internally and externally.
Proactive problem solver who anticipates issues and identifies opportunities for increasing effectiveness and efficiency. Finds and implements solutions with minimal supervision.
Commitment to excellence – developing high-quality work, taking full ownership of job responsibilities, and working non-standard hours when necessary.
Takes pride in what we do, what we create, within Social Element and in our community.
Experience
- Four years of hands-on social media marketing experience with deep knowledge about social media communities.
- Working knowledge of social media platforms, including Instagram, Facebook, Threads, TikTok, X, YouTube, and their audiences.
- Travel and tourism experience is preferred but not required.
Social Element Values
Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that’s magnetic to everyone around them!
Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas.
Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome
We’ve got you: With a team that’s professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.
Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real.
Benefits
Please note these benefits are for US based employees only
100% Remote working
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Paid Sick time off
️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
FSA & HSA Options, with employer contribution to HSA on select plans
401k with employer matching
️ Employer Paid Long-Term/Short-Term Disability
Enhanced family friendly policies
Career Break: After 1 year’s service, can take between 4 weeks and 1 year unpaid leave.
️ Wellbeing Support
3 x Wellbeing Days
️ Flexible Fridays (Working half day)
The Hiring Process
Culture + Connect Call with one of Talent Team
Skills + Experience Interview with the Associate Director
Leading for Success Interview with Head of Talent + Chief People Officer
Task + Final Interview