Senior Copywriter & Content Strategist – $116K/yr – $135K/yr

• Shape the words that shape experiences, blending copywriting craft with AI-driven strategy to power Zip’s voice across every channel.
• Bridge creativity and structure, building content frameworks and knowledge systems that scale our voice for both humans and AI.
• Remote-first opportunity for U.S.-based employees, with the option to collaborate in person at our Manhattan office.

Start your adventure with Zip

Zip is hiring a Copywriter & Content Strategist, a writer at heart who thrives on clarity and consistency. This role sits within the Creative team and bridges words with strategy, defining how Zip’s products are communicated across every channel while building the narrative frameworks that help our internal AI tools and customer-facing systems speak in Zip’s voice.

You’ll be both a hands-on copywriter and a strategic enabler of how Zip’s voice reaches our diverse audiences. You’ll structure knowledge so LLM systems can use it effectively, and create documentation that helps cross-functional teams scale that voice across the business. At the same time, you’ll flex your copywriting craft across B2B and B2C touchpoints.

This is a rare opportunity for someone who’s equal parts writer, strategist, and builder, shaping how millions experience Zip through words and AI.

What You’ll Own And Drive

 

• Scale Zip’s voice: Write and refine the copy that powers Zip’s internal GPT tools and customer-facing AI experiences, ensuring every word reflects our brand voice and delivers clarity, confidence, and consistency.
• Build content frameworks: Develop and maintain the product documentation and structured knowledge sources that fuel LLM systems, making product information accurate, accessible, and ready to scale across teams and tools.
• Enable cross-functional teams: Partner with Product, Marketing, Engineering, and Compliance to ensure AI systems are fueled by the latest, most complete information.
• Deliver core copywriting: Write copy that moves seamlessly between audiences, from merchants and retail partners to everyday consumers

What You’ll Bring

 

• 5+ years’ experience in copywriting, UX/product writing, or content strategy, ideally with exposure to fintech, payments, or financial services.
• Experience with structured content, knowledge systems, and AI/LLM usability.
• A deep understanding of voice, tone, and how to adapt language to different channels.
• Familiarity with LLM tools and workflows—prompt design, testing, tuning, and governance.
• Comfort collaborating across Product, Engineering, Legal/Compliance, and Marketing.
• A strategic, systems-driven mindset paired with strong creative instincts.

What You’ll Get In Return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $116,000 – 135,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.