Jr. IT Technical Writer – $21/hr – $50/hr
Join our dynamic team as a Jr. IT Technical Writer, where you’ll play a pivotal role in enhancing our IT asset management processes. This remote position offers the flexibility to work from anywhere, with a preference for candidates near Austin or Minneapolis.
Responsibilities
- Analyze, design, and document IT asset management processes to ensure efficiency and compliance.
- Collaborate with cross-functional teams to identify process gaps and recommend improvements.
- Create and maintain detailed process maps using BPM tools to visualize workflows.
- Develop standard operating procedures and process documentation aligned with industry standards.
- Work closely with IT, procurement, finance, and compliance teams to gather requirements and validate processes.
- Ensure all processes align with internal policies and regulatory requirements.
- Support system integration efforts by aligning process maps with system workflows.
Skills
- Bachelor’s degree in information systems or a related field.
- 5+ years of experience in IT Asset Management or Business Process Analysis.
- Proficiency in business process mapping tools like Visio or Lucidchart.
- Strong understanding of ITAM frameworks such as ITIL or ISO 19770.
- Excellent analytical and communication skills.
Preferred Skills
- Experience with ITSM/ITAM platforms like ServiceNow or Flexera.
- Knowledge of Lean, Six Sigma, or similar methodologies for continuous improvement.
- Strong stakeholder engagement skills.
At Horizontal, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe diversity drives innovation and are dedicated to creating an environment where everyone can thrive.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $21 – $50 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.