Enterprise Technical Writer – Up to $88K/year
LOCATION: REMOTE | SHIFT: Mon-Fri | Travel: Less than 10%
DUTIES AND RESPONSIBILITIES
- Collaborate with technical teams, including Architects, DevSecOps, and Developers, creating and maintaining high-quality technical documentation, such as system overviews, architectural and data flow diagrams, AI/ML models, workflows, algorithms, release notes, configuration guides, and technical whitepapers.
- Collect and combine technical information from multiple sources and compiling it into a single coherent flowing document.
- Translate complex technical information into clear, accessible content for technical and non-technical audiences.
- Review technical specifications and workflows to produce accurate, up-to-date documentation.
- Create system diagrams, data flow diagrams, architecture diagrams, workflow charts, and other visual assets using tools such as Visio, Miro, or similar platforms.
- Participate in system design meetings, sprint ceremonies, and stakeholder reviews to capture documentation and process requirements.
- Support change management efforts by learning and analyzing new features, integrations, process changes, and/or system enhancements quickly, incorporating into documentation as needed.
- Ensure documentation adheres to internal standards and Section 508 compliance. requirements, including correct structural tagging, alternative text, and accessible formatting.
- Document business and technical processes, developing, updating, and streamlining SOPs to support consistent execution of system operations, deployment procedures, and data management workflows.
- Capture and distributing meeting minutes, ensuring accuracy, clarity, and proper action tracking as needed.
- Manage and tracking numerous, diverse, simultaneous efforts and have the ability to effectively prioritize requirements for multiple on-going projects in support of a large project team.
- Maintain best practice knowledge of customer and corporate style guides, templates, and industry standards for writing and design of documents.
REQUIREMENTS & EXPERIENCE
5 + years of related experience
- Proven experience in architecture and flow diagrams/visualizations and explaining complex technical concepts in a clear and concise manner for both technical and non-technical audiences through written process documentation, SOPs, user guides, and technical whitepapers.
- Familiarity with Section 508 compliance and accessibility requirements in technical documentation.
- Knowledge of Salesforce and AWS.
- Advanced skills with Microsoft Office applications, including Word and Visio.
- Experience maintaining document configuration using tools such as SharePoint and Confluence.
- Excellent writing, editing, and proofreading skills with meticulous attention to detail and accuracy.
- Must be able to build, maintain, and strengthen strong relationships with the client and multiple or stakeholders. Skills required include: conflict resolution abilities, empathy, strategic problem solving, and active listening skills.
- Experience translating and documenting system functionality in client/stakeholder deliverables.
- Exceptional communication and interpersonal skills with ability with personnel at varying levels using effective interpersonal and communication skills.
- Strong organizational and time-management skills, with the ability to manage multiple projects and deadlines.
- Ability to handle constructive feedback and apply it to improve the quality of documentation.
- Ability to work well as part of a team and as an individual contributor.
- Problem-solving mindset with a focus on clarity, usability, and accessibility.
- Technical writing experience supporting Copado, Snowflake, AI/ML, and Tableau technologies.
- Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience.
- Standard Operating Procedure (SOP), System Diagrams, Technical Specifications, Technical Writing.
Skills:
At least 5 years of experience writing high quality technical documents using Active Voice for Salesforce and Amazon Web Services (AWS) technologies at an enterprise level.
Education:
Bachelor’s degree
Citizenship:
Must be a US Citizen and have lived in the United States at least three (3) out of the last five (5) years.
Clearance:
Willing and able to obtain a CMS Public Trust clearance (T4).
Salary:
The likely salary range is up to $88K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.