Community Manager & Digital Content Creator

Jiffy.com is seeking a Community Manager & Digital Content Creator to support our growing social presence across Instagram and TikTok. Reporting directly to the Social Media Manager, this person will help drive day-to-day engagement, spot trend opportunities in real time, and create digital assets that support our content and campaigns. This role is perfect for someone who lives online, loves community-building, and has a strong, creative point of view when it comes to social-first visuals and copy. You’ll also support light copywriting needs, from captions to short-form blog content, keeping our voice consistent across all channels. You’ll work closely with social, creative, and performance teams to keep our brand engaging, organized, and evolving.

 

Key Responsibilities

• Own daily community management across all channels: responding to comments, managing DMs, engaging with creators/customers, and keeping brand voice consistent.
• Monitor and engage with comments on organic posts and paid ads to support performance and strengthen community trust.
• Identify trending audio, viral formats, niche moments, and cultural trends with potential for Jiffy content opportunities.
• Create digital assets for social-IG stories, graphics, promotional visuals, simple edits, memes, and story-style content that aligns with our brand aesthetic.
• Assist with light posting duties and support the social calendar with content ideas, drafts, and asset development.
• Write short-form copy for captions, social content, and assist with light blog writing or blog updates when needed.
• Track and escalate community insights, FAQs, sentiment shifts, and opportunities for future content.
• Maintain an organized workflow inside Figma, with assets built and delivered cleanly for cross-team use.
• Collaborate closely with the Social Media Manager to ensure all engagement, copy, and visuals support overarching brand goals.

Basic Qualifications

• 2–3 years of experience in social media, community management, copywriting, or digital content creation.
• Proficiency in Figma (primary workspace) and Canva for fast-turn social assets.
• Strong copywriting skills-caption writing, short-form blog contributions, and crafting engaging hooks.
• Strong understanding of TikTok + Instagram trends, engagement strategies, and best practices.
• Excellent written communication skills with an eye for tone, humor, and brand voice.
• Experience creating social-first graphics, simple editing, or repurposing content for multiple platforms.
• Highly organized, responsive, and comfortable working in a fast-paced digital environment.
• No degree required; professional experience and portfolio of work matter more.

 

Preferred Qualifications

• Experience in ecommerce, crafting, DIY, or creator-oriented brands.
• Basic video editing skills (CapCut, Adobe Express, Adobe Premiere, etc.)
• Familiarity with TikTok Shop, DTF/UV DTF, or small-business crafting communities.
• A natural instinct for internet culture, meme timing, and generating content ideas that feel native to the platform.
• Ability to help brainstorm and draft SEO-friendly blog content when needed.

 

Why You Will Love Working At Jiffy

• Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space.
• Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination.
• High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience.
• Access to career development opportunities in a company that invests deeply in professional growth.

 

Location: Remote or Hybrid in Irvine CA.

Salary: 60-80K (bonus and equity)

What We Offer

• Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses.
• Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.
• Retirement Planning: 401(k)
• Wellness Support: Annual wellness benefits to help you stay healthy and balanced.
• Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup.
• Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
• Professional Development: Annual stipend to support your learning and career growth.