Conexess Group Technical Writer
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Technical Writer in a remote capacity. This is a long-term opportunity with a competitive compensation package.
Responsibilities:
- Responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies.
- Work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.
- Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
- Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operation
- Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
- Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
- Maintaining overall documentation and audit records including creation, revisions, reviews, and archival
Requirements:
- High School Diploma or GED required, Bachelor’s Degree preferred
- MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience required
- 2+ years’ technical writing experience
- 2+ years’ experience working knowledge within knowledge management and KMS authoring tools
- Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
- Advanced knowledge of writing and editing best practices and use of style guides
- Ability to prioritize and manage multiple projects in a fast-changing, evolving environment, while still managing the attention to detail
- Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
- Ability to adhere to departmental quality practices, style guides, and company brand standards