Seneca Resources Technical Writer – $50/hr – $60/hr
Looking for a Technical Writer for a 12-month remote contract opportunity that is very likely to extend. This is a fully remote position, but requires individuals to work within the United States. Job responsibilities include:
Technical Documentation (External):
– Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
– Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
– Collaborate closely with the Product Owner team to gather necessary information.
– Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
– Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
– Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
– Present outreach findings to the Product Owner team, management, and division leadership.
– Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
– Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
– Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
– Train and support team members on the new practices, creating internal documentation to ensure proficiency.
Note: Candidates who do not meet the minimum requirements will not be considered for this opportunity.
Required Experience:
- 8+ years experience – Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
- 8+ years experience – Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
- 8+ years experience – Jira: Experience with Jira or similar application life-cycle management tools
- 8+ years experience – Collaboration: Strong ability to work closely with cross-functional teams
- 8+ years experience – Communication: Excellent communication skills to effectively work with cross-functional teams
- 8+ years experience – Customer Service: Experience in customer service, with strong communication skills.
- 8+ years experience – Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
- 8+ years experience – Training and Support: Experience in training other team members.
Preferred Experience:
2+ years experience – Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.