Technical Writer : Remote Position – From $60/hour
Please Let me know your Interest and Rate for this position.
Phone/Skype Hire. Remote
Location: Remote
Duration: 6-12+ Months (High Possibility of Further Extensions also)
Must have current LinkedIn profile. Please complete the enclosed documentation in its entirety and always get RTR physically signed.
Responsibilities
Technical Documentation (External):
– Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
– Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
– Collaborate closely with the Product Owner team to gather necessary information.
– Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
– Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
– Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
– Present outreach findings to the Product Owner team, management, and division leadership.
– Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
– Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
– Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
– Train and support team members on the new practices, creating internal documentation to ensure proficiency.