Technical Writer – $50 – $60 an hour
Key Responsibilities:
- Technical Documentation (External)
- Create clear and comprehensive TSDS technical documentation for end users.
- Ensure accuracy, compliance with agency standards, and accessibility.
- Work with the Product Owner team to gather information.
- Documents include promotion logic guides, software release notes, known issues, etc.
Customer Outreach
- Support outreach efforts during peak TSDS Data Submission periods.
- Document and track software/data submission issues reported by ESC & LEA customers.
- Present findings to leadership and maintain ongoing customer communication.
Best Practice Documentation (Internal)
- Research and implement improved documentation practices for Jira processes.
- Enhance internal efficiency by optimizing existing methodologies.
- Train and support team members on updated practices.
Minimum Qualifications:
Candidates must meet these requirements to be considered:
- 10+ years of technical writing, software documentation, Jira usage, collaboration, and communication experience.
- Strong customer service skills and high attention to detail.
- Prior experience in training team members on documentation processes.
- Preferred: Experience with Texas Student Data System (TSDS).
Job Type: Contract
Pay: $50.00 – $60.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Do you have experince experience working with the Texas Student Data System and its data collections.
Work Location: Remote