UX writer (Contingent) – $40 – $45 an hour
Please note that this is a contract role providing services to Amazon via Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Amazon.
Amazon is seeking a customer-obsessed UX writer to join the Customer Service UX team. In this role, you will be a UX writer for internal Amazon Customer Service products and tools use by associates, employees and operations teams. You will collaborate closely with UX designers, UX researchers, product managers, developers and other UX writers. You’ll get to help write, update, and deliver UX writing for new large and small features, as well as updates to existing features. Your writing will support a global customer service organization, and primarily focus on writing at a 6th to 8th grade reading level to support localization and accessibility needs.
Responsibilities
- Translate complicated concepts into jargon-free, concise, user-centric UI copy
- Ensure that Amazon customer service associates have the right information at the right moment
- Deliver UX writing that supports a global audience of both novice and experienced users, helping them easily understand how to use a product with little to no added cognitive effort
- Dive into the needs of customers and associates based on data and UX research, and turn that into highly effective UX writing
- Work with UX designers, product managers, engineering, and subject matter experts
BASIC QUALIFICATIONS
- 2+ years of UX writing or instructional design experience
PREFERRED QUALIFICATIONS
- Bachelor’s Degree from an accredited university or equivalent experience
- Editorial and proofreading skills
- Exceptional writing, listening, and verbal communication skills
- Experience using UX Research findings and data to improve UI copy
- Proven ability to work cross-functionally
- Demonstrated ability to be roll up sleeves, work independently and get the job done
Contract Length: 6 Months
Pay Range: $40 – $45 per hour
Location: Remote (US mainland)