Technical Writer, UI and Conceptual Documentation

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Engineering

 

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model.

 

By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli’s infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth.

 

Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS.

 

About the role

We’re hiring a mid-level Technical Writer to own Payabli’s UI and conceptual documentation. You’ll document the Payabli Portal—merchant dashboards, admin panels, and workflows—and create conceptual guides that make payment processing accessible to everyone from developers to business users.

 

What you’ll do

  • Author documentation in MDX using an editor like VS Code (our docs platform is Fern)
  • Create and maintain documentation for Payabli Portal workflows, merchant tools, and administrative interfaces
  • Write conceptual guides that explain payment processing fundamentals and integration patterns
  • Produce visual documentation including annotated screenshots and diagrams
  • Collaborate with Product, Design, and Engineering teams to document features pre-launch
  • Maintain documentation accuracy as products evolve
  • Use AI tools to enhance documentation workflows and content quality (we’re a Claude shop)
  • Work with our internal CLI tool for documentation automation and workflows

 

Requirements

  • 4+ years of technical writing experience, with experience writing user-facing product documentation
  • Strong Git skills required – you’ll work in our docs-as-code repository daily
  • Experience with docs-as-code workflows (familiarity with MDX, Markdown, YAML, version control)
  • Excellent conceptual and explanatory writing – you make complex topics accessible
  • Proven ability to create visual documentation (screenshots, annotations, diagrams)
  • Comfortable using AI tools as part of your documentation workflow
  • Willingness to learn and work with our internal CLI tool for documentation processes
  • Can work independently and prioritize across multiple product teams

 

Nice to have

  • Curious about API documentation? We’d love to teach you!
  • Comfortable working in the command line
  • Payment processing or fintech domain knowledge

 

What we can offer you

  • Competitive base salary
  • Stock options
  • Flexible PTO
  • Medical, dental, & vision insurance
  • 401K, HSA, pre-tax savings programs
  • Fully remote

 

Payabli is an equal opportunity employer and values a diverse, inclusive workplace.

 

Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.

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