Team Lead RFE Cover letter Writer
The RFE Cover Letter Writer Team Lead will oversee a team of RFE Cover Letter Writers who are responsible for responsibility and reliably drafting cover letters in response to Requests for Evidence (RFEs). This individual must have a proven track record of success in ensuring accurate and thorough work and can lead and advise a team of RFE Cover Letter Writers by providing training, guidance, and performance management to meet deadlines and client expectations. The ideal candidate will have strong leadership abilities, an in-depth understanding of the processes involved, and excellent experience in legal writing. In addition, this candidate must be fluent in English, both speaking and writing.
Essential Job Functions & Responsibilities
- Supervise and mentor a team of RFE Cover Letter Writers by providing guidance, support, performance management, and payroll to ensure high levels of productivity and morale
- Oversee and support team member’s training and development
- Track key performance indicators (KPIs) for the RFE Cover Letter team and report back to the team on strengths and areas of opportunity
- Facilitate team meetings and 1:1’s to share stylistic updates or other learnings
- Oversee and ensure the RFE Cover Letters Writers are composing high-level legal arguments as well as proofreading letters prior to review to ensure they are accurate, complete and free of errors
- Review all cover letters submitted by team members and share feedback or areas to correct
- Serve as the primary point of escalation for the drafting or handling highly complex or unique cover letters for clients
- Other duties and responsibilities, as assigned by management
Essential Skills, Knowledge & Abilities
- Possesses excellent English interpersonal and communication skills, both written and verbal
- Prior understanding of all pertinent immigration case types (T-visa, U-Visa, Med DA, VAWA)
- Strong computer literacy
- Strong attention to detail and ability to multitask and handle or delegate responsibilities efficiently
- Highly motivated with a strong determination to help the underdog
- Highly accountable and proactive with communication among the team and cross-functional partners
- Strong organizational skills and adaptability to changes in a fast-paced environment
- Proven ability to meet deadlines and time manage themselves