Copywriter Lead
Key Responsibilities:
- Develop creative, engaging, and user-centered content across digital platforms, including email, text, digital flows, and chat.
- Optimize existing content to improve clarity, engagement, and user experience.
- Collaborate with marketing, sales, and UX teams to align content with business objectives and user needs.
- Ensure all content adheres to USAA’s branding, voice, and compliance guidelines.
- Manage multiple projects simultaneously, meeting tight deadlines while maintaining content quality.
- Edit and refine digital content to enhance readability, tone, and accessibility.
- Maintain content governance standards, ensuring consistency and compliance with regulatory requirements.
Required Skills & Experience:
Top Three Skills (Ranked by Importance & Years of Experience):
- UX Writing – Extensive experience in developing digital content that enhances user experience.
- Editing – Strong attention to detail with the ability to refine and enhance content effectively.
- Digital Content and Experience – Proven ability to create and manage content for digital platforms.
Technology Tools:
- MS Office – Used for content creation, collaboration, and document management.
- Box – Used for secure file storage and sharing.
- Figma – Used for reviewing and editing digital content within a design framework.
Qualifications:
- P&C Claims experience is required – Candidates must have a strong understanding of insurance claims processes.
- Digital content portfolio required – Must provide samples showcasing UX writing, digital content strategy, and editing expertise.
- Outstanding communication skills – Ability to effectively convey complex information in a clear and engaging manner.
- Demonstrated collaboration experience – Must be able to work across multiple teams and stakeholders effectively.
Job Type: Contract
Pay: $42.00 – $45.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- UX writing: 4 years (Required)
- Editing: 4 years (Required)
- Figma: 3 years (Required)
- Property & Casualty Insurance: 2 years (Required)
Work Location: Remote