Copy Writer 3

Role: Senior Digital UX Writer
Must have Portfolio link or writing Samples Submitted with Resume To Be Considered

Location: Louisville, Chicago or remote. Please note that if remote, the contractor must have adequate home internet service to be able to continuously be online during normal business hours, Monday through Friday EST hours

Hours: Monday through Friday, 8 a.m. to 5 p.m. EST

Must have Portfolio link or writing Samples Submitted with Resume To Be Considered

The UX Writer will play a key role in defining and creating content for Client web, mobile and related channels. They will plan, manage and write content that is clear, concise, consistent, relevant, engaging, and findable.

The UX Writer will work closely with business stakeholders and develop deep knowledge of healthcare subjects and audience information needs. The writer will help ensure we get the right content at the right time to the right audiences including consumers, members, providers, employers and agents/brokers.

Role details
The UX Writer will be assigned to a specific Experience Transformation team that designs, creates and
maintains content on one or more Client channels. This content will align to corporate and digital standards and comply with legal and regulatory rules.

The UX Writer will:
” Create app, mobile, web, SMS and other types of content aligned to the content strategy, search engine optimization (SEO) strategy, Client s brand voice and tone, business requirements and digital standards
” Present complex topics in consumer-friendly, plain language
” Ensure content is edited and approved by legal/compliance
” Work closely and collaborate with other project team members, including content strategists, visual and interaction designers, product managers and owners, strategists and UX researchers
” Work with subject matter experts to gather factual information and understand how to accurately simplify it for various audiences
” Assist with creation and maintenance of Client digital content guidelines, standards, tools and processes

Key competencies

Process
” Experience with web, app and mobile content creation and a deep understanding of best practices
” Experience working with software development processes (e.g., agile, waterfall)
” Proven ability to manage multiple projects of various Product and timing, manage time efficiently, and prioritize appropriately

Collaboration
” Experience effectively working with subject matter experts, content reviewers, editors, legal and compliance, and user experience teams
” Passion for sharing information and helping others be successful
” Focused on team success rather than individual success

Professionalism
” Approachable, respectful, open, transparent and easy to work with even in stressful situations
” Ability to be self-aware, receive feedback and continually improve
” Ability to manage through ambiguity and create clarity when confronted with unclear situations

Role essentials
” At least 5 years of UX writing experience
” Bachelor’s degree in English, Journalism, Communications or similar field
” Experience writing and optimizing content for a variety of content types and digital channels, including long- and short-form content for web and mobile, email, SMS and push notifications
” Experience using SEO tactics and strategies to inform copy
” Firm grasp of user experience and the role of content within design in a digital environment
” Ability to be flexible in a fluid and dynamic environment, including dealing with changing processes and priorities
” Well-organized and detail-oriented, capable of handling multiple projects simultaneously, and able to easily move between strategic and tactical work
” Experience working in an embedded agile product team, especially with ecommerce sites
” Familiar with content management systems
” Familiar with online workflow and tracking tools, such as Jira and Azure DevOps (ADO)
” Self-starter who takes initiative and ownership
” Excellent verbal, written and presentation skills
” Conversant and comfortable with principles of digital design, writing and editing
” Proficient with: Microsoft Office, SharePoint, AP Stylebook