Amazon SEO, Marketing & Customer Success Specialist – $30,000 – $35,000 a month
BTL Diffusion, the company behind international brands like Cloud b, BabyToLove, and Little Big Friends, is dedicated to transforming daily life with innovative childcare products, early learning toys, and decorative items that foster creativity and development in children.
As the Amazon SEO, Marketing & Customer Success Specialist at BTL Diffusion, you will handle customer support across e-commerce platforms while supporting social media engagement and basic Amazon SEO initiatives. This hybrid role ensures excellent customer experience, consistent brand voice, and optimized online visibility across customer-facing channels.
Main Responsibilities
Amazon SEO & Marketplace Management
- Optimize product titles, descriptions, bullet points, and backend keywords.
- Conduct Amazon keyword research and leverage AI SEO tools (Rufus, Cosmo, or similar) to drive visibility and sales.
- Analyze Amazon performance metrics and provide actionable insights to improve traffic and conversions.
- Ensure product listings are accurate, updated, and aligned with market trends.
- Develop basic product catalog images using Canva and AI-driven tools to enhance and modernize listing visuals.
Digital Marketing
- Plan and create engaging content for social media platforms (Facebook, Instagram, TikTok, etc.).
- Execute marketing campaigns to increase brand awareness and engagement.
- Track performance analytics and adjust strategies to achieve goals.
Customer Service
- Manage customer inquiries across Zendesk, Amazon, Shopify, email, and live chat with timely and empathetic support.
- Resolve order-related issues including tracking, returns, refunds, exchanges, and disputes while maintaining a positive brand experience.
- Follow company SOPs and meet response time and quality standards.
- Coordinate with internal teams to resolve issues and monitor KPIs to improve service quality and customer satisfaction.
What We Are Looking For (Ideal Candidate Profile)
- Experience Necessary: At least 1–2 years of experience in customer service, social media management, or e-commerce support.
- Amazon Knowledge: Familiar with Amazon SEO fundamentals (keywords, backend search terms, bullet points, A+ content basics).
- Tools Knowledge: Experience with Zendesk, Shopify, Amazon Seller Central, Meta platforms, and basic reporting tools (Excel or Google Sheets).
- Customer-Focused: Strong empathy, attention to detail, and problem-solving skills.
- Organized: Able to manage multiple platforms, conversations, and priorities simultaneously.
- Communication Skills: Fluent in English with excellent written communication and brand voice awareness.
Job Type: Full-time