Social Media Account Manager – $55,000.00-$60,000.00/year




,

We will be looking at applications from this link: https://docs.google.com/forms/d/e/1FAIpQLSd2QVSvtj3CV_JQ0qwqCnQIz9CJJLvS0LOKC4-d1dSxQaAMZg/viewform?usp=publish-editor

Social Media Account Manager, Client Experience & Strategy-Focused Role

About Kee Hart Marketing

Kee Hart Marketing specializes in helping home service trades companies build their online presence, foster meaningful relationships with customers, and achieve long-term growth through strategic, results-driven marketing.

We are not looking for someone who simply checks tasks off a list.

We are building a team of proactive, strategic Account Managers who create exceptional client experiences, lead with confidence, and become trusted advisors to the businesses we serve.

Internally, we operate using EOS (Entrepreneurial Operating System), giving our team clear accountability, structure, and growth opportunities.

Our Core ValuesThe Fix-It Mindset

We don’t dwell on problems, we solve them. We always ask, “How can we make this happen?” We take a realistic and strategic approach, ensuring solutions are not just creative but also practical and effective for our clients. We identify root problems and develop actionable, results-driven solutions that keep businesses moving forward.

Own Your Role, Elevate the Team

We believe every team member should work with accountability, discipline, and focus. We support one another, communicate openly, and ensure nothing falls through the cracks. We are collaborative, action-oriented, and committed to delivering excellence for both our clients and each other.

Curious, Bold, and Always Evolving

We challenge the status quo and continuously seek ways to improve. We stay educated on trends, test new ideas, and adapt quickly to create innovative solutions for clients and our team. We embrace creativity, strategic thinking, and growth in both business and life.

Built on Trust, Driven by Integrity

Trust is everything. We value honesty, transparency, and accountability… even when conversations are uncomfortable. We believe in open communication, constructive feedback, and protecting the reputation we have built through consistent integrity and follow-through.

Show Up Shiny

Energy, enthusiasm, optimism, and bold ideas matter here. We lead by example, bring positivity into our work, and create experiences that clients and teammates genuinely enjoy being part of. We show up fully and bring our best every day.

The Role

We are hiring a full-time remote Social Media Account Manager to lead client relationships, drive strategy, oversee execution, and create a high-touch client experience.

This role is ideal for someone who thrives in fast-paced environments, loves communication and strategy, takes ownership naturally, and genuinely enjoys helping businesses grow.

This is not a passive account coordination role.

Our Account Managers are expected to:

  • think strategically
  • lead conversations confidently
  • proactively identify opportunities
  • solve problems quickly
  • communicate exceptionally well
  • and create long-term client trust
  • stay deeply immersed in social media trends, platform updates, consumer behavior, and digital culture
  • genuinely love social media, content, branding, and online storytelling
  • bring fresh, creative, and innovative ideas to clients consistently
  • understand what captures attention online and how to translate that into strategic content opportunities for clients
  • Recommending strategies that improve client results and strengthen the partnership, including upsells, upgrades and referral resources

The right person for this role is proactive, emotionally intelligent, detail-oriented, coachable, accountable, and energized by both creativity and client relationships.

What You’ll Be Responsible For

Client Strategy & Relationship Management

  • Serve as the primary point of contact for assigned clients
  • Lead monthly strategic partnership meetings
  • Build strong client relationships through proactive communication and trust
  • Understand each client’s business goals, services, market, and brand voice
  • Anticipate client needs and identify opportunities before clients ask
  • Provide strategic recommendations based on analytics, trends, and business goals
  • Ensure clients feel supported, prioritized, and confident in our partnership

Content Strategy & Oversight

  • Develop customized monthly content strategies and calendars
  • Collaborate closely with Content Creators and Video Editors
  • Review content for:
  • brand alignment
  • strategic direction
  • quality
  • accuracy
  • voice consistency
  • trade/service relevance
  • Ensure content is curated intentionally for each client, not templated

Client Experience & Communication

  • Maintain prompt, thoughtful, and professional communication
  • Respond to client emails within 24 hours maximum (same business day preferred)
  • Use the appropriate communication channel (call, text, slack, email) intentionally
  • Handle client concerns confidently and proactively
  • Create a personalized, high-touch experience for every client

Analytics & Strategic Reporting

  • Deliver weekly analytics reporting with strategic insights
  • Explain why content performed well or poorly
  • Identify trends, opportunities, and risks proactively
  • Use data to refine and improve content strategy continuously

Team Collaboration & Leadership

Account Managers are leaders within their client teams and play a critical role in guiding, supporting, and developing the Content Creators and Video Creators assigned to their accounts.

A great Account Manager understands that exceptional client experiences are built through strong leadership, clear communication, and collaborative teamwork.

  • Lead internal strategy meetings with confidence and direction
  • Provide clear expectations, feedback, and strategic guidance to Content Creators and Video Creators
  • Review work with a coaching mindset, focusing on both quality and growth
  • Deliver constructive feedback that is specific, actionable, and respectful
  • Teach, mentor, and support team members in strengthening their marketing, content,
  • Foster a collaborative and positive team environment
  • Help team members understand the “why” behind content strategies and recommendations

Industry Impact & Visibility Leadership

  • Help home service trades companies increase their visibility, reputation, and influence through strategic social media marketing
  • Contribute to Kee Hart Marketing’s mission of helping trades businesses stand out in industries that are often overlooked online
  • Understand that the work we do goes beyond posting content: it directly impacts business growth, hiring opportunities, customer trust, and long-term community presence
  • Recognize the ripple effect strong marketing creates for our clients, their employees, their families, and the communities they serve
  • Create content and strategies that position our clients as trusted leaders within their local markets
  • Help clients tell their story in a way that builds connection, credibility, and long-term brand recognition
  • Take pride in helping hard-working trades businesses grow and gain the visibility they deserve through intentional, high-quality marketing
  • Continuously look for opportunities to elevate not just individual accounts, but the perception and presence of the trades industry as a whole through digital storytelling and strategic online visibility

Growth Partnership & Opportunity Development

  • Proactively identify opportunities to improve client results and visibility
  • Recommend additional services, strategies, campaigns, or solutions when they align with client goals
  • Educate clients on available Kee Hart Marketing services and how they can support business growth
  • Content Shoot
  • Engagement Ads
  • Lead Generation Ads
  • Referrals
  • Referral Partnerships (i.e. Broccoli, Chirp)
  • Understand each client’s business objectives and connect them to appropriate marketing solutions
  • Initiate conversations around opportunities instead of waiting for clients to ask

Adaptability & Embracing Change

Social media, marketing, technology, and consumer behavior are constantly evolving. As a result, our strategies, systems, processes, services, and deliverables must evolve as well.

Success in this role requires someone who embraces change, remains flexible, and approaches new challenges with curiosity and enthusiasm.

Responsibilities

  • Adapt quickly to changing client needs, platform updates, and industry trends
  • Remain open to new systems, workflows, technologies, and processes
  • Embrace continuous learning and professional development
  • Approach change with a positive, solution-oriented mindset
  • Help clients and internal teams navigate change confidently
  • Stay informed on emerging social media trends, platform updates, and best practices
  • Participate actively in process improvements and company initiatives
  • Be willing to test, learn, and evolve strategies based on results and changing market conditions
  • Support organizational growth by remaining flexible as the company scales

What Great Looks Like

A GREAT Account Manager does not resist change, they lead through it. They view change as an opportunity for growth, innovation, and improvement. They remain adaptable, positive, and focused on solutions, helping both clients and teammates navigate evolving circumstances with confidence.

What Makes Someone Great in This Role

A great Account Manager:

  • thinks proactively, not reactively
  • asks strategic questions instead of waiting for direction
  • builds real relationships with clients
  • communicates with confidence and emotional intelligence
  • takes ownership of outcomes
  • catches problems early
  • brings solutions, not excuses
  • adapts quickly in fast-moving environments
  • genuinely cares about client success
  • continuously looks for ways to improve accounts and processes
  • identifies opportunities before the client sees them
  • makes recommendations based on business goals, not quotas
  • is comfortable having growth-focused conversations

This role requires someone who can balance:

  • strategy and execution
  • creativity and organization
  • relationship-building and accountability
  • comfortable discussing marketing investments, growth opportunities, and strategic recommendations with business owners
  • ability to influence and guide conversations toward solutions that create value for clients
  • understands that exceptional client experiences are built through strong leadership, clear communication, and collaborative teamwork

Qualifications

Required

  • Excellent written and verbal communication skills
  • Strong organizational and time management abilities
  • Ability to manage multiple clients and moving priorities simultaneously
  • Strong attention to detail
  • Ability to take feedback positively and implement quickly
  • Comfortable leading strategy and sales conversations in client meetings
  • Tech-savvy and comfortable learning systems and tools quickly
  • Experience with social media platforms, analytics, and content strategy
  • Reliable internet and a professional remote work environment
  • Full-time availability (40 hours/week)
  • Availability during 8-5 CST business hours

Preferred

  • Experience in account management, client success, social media management, or marketing strategy
  • Experience working with home service or trades companies
  • Familiarity with Canva, Metricool, Google Workspace, Slack, Asana, or similar tools
  • Understanding of branding, storytelling, and direct-response marketing
  • Experience reviewing creative content and giving constructive feedback

Travel Requirements

This role includes occasional work travel throughout the year.

Account Managers are expected to attend approximately 1–3 required work trips annually, which may include:

  • conferences
  • trade shows
  • client events
  • company retreats
  • our KHM conference

Travel may involve weekends or multi-day events depending on scheduling and company needs.

What We Value

We are looking for team members who:

  • take ownership
  • communicate openly
  • embrace growth and change
  • bring positive energy
  • care deeply about client experience
  • operate with integrity
  • want to continuously improve

We value accountability, collaboration, initiative, and people who are willing to step up and lead.

Perks

  • Fully remote work environment
  • Flexible scheduling
  • Collaborative and growth-focused culture
  • Ongoing coaching and professional development
  • Opportunity to grow within a fast-moving company
  • Time off flexibility

Hiring Process

  • Submit your application, resume, and portfolio/examples of work
  • Complete our questionnaire
  • Submit a short introductory video
  • Participate in Zoom interviews
  • Complete a paid trial project (if selected)

One Last Thing

There is no perfect candidate.

If this role excites you, aligns with your strengths, and you are passionate about communication, strategy, client experience, and growth… We encourage you to apply.

We care far more about ownership, coachability, initiative, and attitude than perfection.

Pay: $55,000.00 – $60,000.00 per year

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Work Location: Remote

Apply (Mention Listiller When Applying)