IT Technical Writer

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Technical Writer to support the current needs of our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

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ICF’s IT modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Technical Writer to support a variety of Federal clients, including the National Institutes of Health (NIH).

Responsibilities include:

  • Elicit requirements using requirements sessions, document analysis, surveys, interviews, business process descriptions, use cases, business analysis, etc.
  • Translate technical terms into plain language.
  • Research, outline, and develop reports on technical concepts.
  • Author documentation for publication both within the organization and externally using input provided by team members, stakeholders, and other content providers.
  • Write a variety of technical articles, reports, process guides, or other document types for a wide range of uses.
  • Ensure content is of high quality and confirms standards and style guidelines.
  • Document discussions during facilitated sessions to capture information.
  • Ensure content is of high quality and confirms standards.

Required Skills:

  • Bachelor’s degree from an accredited university
  • 2+ years of experience in business analysis within an application development project
  • 2+ years of experience collaborating with technical teams to develop and deliver technical documentation and SOP development.
  • 2+ years doing research, outlines, and developing reports on technical concepts.
  • 1 or more years of ServiceNow experience
  • 1 or more years of experience writing clear and concise text compiled from complex information.
  • US Citizen or Green Card Holder due to federal contract requirements
  • Ability to obtain U.S. government public trust clearance.
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Skills:

  • Experience working with tools such as JIRA and Confluence
  • Ability to work under tight deadlines.
  • Attention to detail
  • Growth Mindset
  • Excellent writing and grammar skills.
  • Ability to work independently.

Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.