Copywriter – B2B & B2C – $70 – $72/hr

A large crypto company is looking for a contract Copywriter. This is a remote contract position.

As a Copywriter, you’ll support content strategy and design for their B2C help center and internal knowledge systems to enable exceptional self-service, AI-assisted and live support customer experiences. You’ll work closely with cross-functional partners to seamlessly deliver the right information to the right user at the right time.

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Post a job about: Writing / copy editing / copywriting / social media management / virtual assistance (computing tasks)

Required Skills & Experience

  • Clear, concise communication and the ability to distill complex concepts and information into simple language
  • Exceptional organization and attention to detail
  • Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries
  • Flexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organization
  • BA/BS with 5+ years professional experience

What You Will Be Doing
Daily Responsibilities

  • Partner cross-functionally with our Operations, Customer Success, Product, Self-Service and Automation, and Quality Assurance teams to eliminate customer friction, improve first-contact resolution, and reduce OpEx through effective, targeted content
  • Develop, publish and maintain help articles and chatbot knowledge embeddings in KM’s Content Management System
  • Critically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policies
  • Conduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficiencies
  • Monitor and analyze user feedback and metrics to identify opportunities for further optimization
  • Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing content for better customer experiences

You will receive the following benefits:

  • Medical Insurance – Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan