Copywriter – B2B & B2C – $70 – $72/hr
A large crypto company is looking for a contract Copywriter. This is a remote contract position.
As a Copywriter, you’ll support content strategy and design for their B2C help center and internal knowledge systems to enable exceptional self-service, AI-assisted and live support customer experiences. You’ll work closely with cross-functional partners to seamlessly deliver the right information to the right user at the right time.
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Post a job about: Writing / copy editing / copywriting / social media management / virtual assistance (computing tasks)
Required Skills & Experience
- Clear, concise communication and the ability to distill complex concepts and information into simple language
- Exceptional organization and attention to detail
- Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries
- Flexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organization
- BA/BS with 5+ years professional experience
What You Will Be Doing
Daily Responsibilities
- Partner cross-functionally with our Operations, Customer Success, Product, Self-Service and Automation, and Quality Assurance teams to eliminate customer friction, improve first-contact resolution, and reduce OpEx through effective, targeted content
- Develop, publish and maintain help articles and chatbot knowledge embeddings in KM’s Content Management System
- Critically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policies
- Conduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficiencies
- Monitor and analyze user feedback and metrics to identify opportunities for further optimization
- Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing content for better customer experiences
You will receive the following benefits:
- Medical Insurance – Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan