Qhubekani Nyathi

11 Comments

  1. Elvis Michael
    February 19, 2018 @ 3:59 pm

    Couldn’t agree more, especially with the upsell. Package your services into a bundle, which can be irresistible depending on your offer. For example, a novice web developer with some writing experience may ask to manage a client’s entire blog (publishing 2-3 posts and handling the technical side of things).

    Thanks for the post, which is also screaming with personality 😉

    Elvis

    Reply

  2. Qhubekani
    February 19, 2018 @ 4:21 pm

    Glad the post resonated Elvis.

    Thanks for the addition of bundling one’s services. Also thrilled to hear I connected with you as a human .. that’s what I always strive for. I write for humans, machines can always catch up later, hey ?

    Reply

  3. Kato
    February 21, 2018 @ 3:31 pm

    This is gold, Qhubekani!

    So many times as freelancers we fail to maximize our open doors because of not doing one or all of the above.

    I’ll print this and stick it on my workstation as a constant memo to self.

    Thanks again Qhubekani

    Reply

    • Qhubekani
      February 21, 2018 @ 4:32 pm

      You’re welcome Kato.

      Happy you found the post useful.

      Go dig up your gold ?

      Reply

  4. Emenike Emmanuel
    February 21, 2018 @ 5:16 pm

    Hello Qhubekani,

    This is a powerful message you just made here, especially the aspect of upselling.

    I was just thinking about introducing it yesterday to a client but at a point, I said let me pause a bit until I get some referrals from her and possibly do a repeat work. Since what I was trying to upsell her was very expensive compared the service she hired me for, I thought in my heart it will be more intelligent to offer her something a bit higher than the former but not as expensive as what I had in mind.

    Do you think that was a wise decision I made?

    Thanks for sharing. Great thanks to Elvis.

    Emenike

    Reply

  5. Qhubekani
    February 22, 2018 @ 3:25 am

    Hi Emmanuel,

    I appreciate your kind words.

    Moving on to your question. It’s hard to say whether you made the right decision or not by delaying your upsell. Yes, there are many factors to be considered like how much the client trusts you, how you frame the offer, pricing etc. For me, it boils down to this crucial question:

    Do you genuinely feel, without a shadow of doubt, that your offer will bring great value to your client and make things way better for her business? If the answer is yes I see no reason to delay the offer.

    Let’s say you discover the cure to AIDS today. Your miracle drug will touch millions of lives world over. Would you wait a day longer before you tell people about it? I don’t think so ?. Does this make sense?

    Would love to hear Elvis’ take on this…

    Reply

  6. Sue-Ann Bubacz
    February 22, 2018 @ 7:55 am

    Hey Q…
    Okay if I give you a nickname? I love your work on this piece and appreciate having a part. Making yourself stand out is certainly a part of upselling but, if you don’t offer more, like bundled projects, it’s a lot harder to scale up and build account based growth. Well, thanks again for including me and keep up the great work! Best—Sue-Ann

    Reply

  7. Qhubekani
    February 22, 2018 @ 10:47 am

    Hey Sue,

    Let me officially welcome you into my inner circle where everyone calls me Q or QT, with the ‘t’ standing for my middle name.

    I appreciate your words of encouragement.

    Thank YOU for your meaty contribution.

    Reply

  8. Rich Witt
    March 14, 2018 @ 10:09 am

    Thanks for the great tips on maximizing the return from you clients. For sure the basics (like meeting deadlines) are necessary. But, as you mentioned, when you wow them, you can get more/ongoing business and importantly more referrals to other clients.

    Reply

  9. Qhubekani
    March 14, 2018 @ 11:42 am

    Hi Rich,
    Thank you for your response sir.

    Happy you picked one or two tips. Yes, ‘wowed’ clients are happy to refer a service provider to other people. Maybe it’s just me, referrals seem to be high quality clients compared to customers that come through other avenues.

    Enjoy the rest of your day!

    Reply

    • Qhubekani
      March 14, 2018 @ 11:45 am

      Hi Rich,
      Thank you for your response sir.

      Happy you picked one or two tips. Yes, ‘wowed’ clients are happy to refer a service provider to other people. Maybe it’s just me, referrals seem to be high quality clients compared to customers that come through other avenues.

      Enjoy the rest of your day!

      Reply

Leave a Reply to Elvis Michael Cancel reply

Your email address will not be published. Required fields are marked *